Reference

Your Rights and Our Legal Commitments

At 06 togel, every account relationship is governed by clear legal terms — covering data handling, account eligibility, payment processing through DANA, OVO, GoPay and QRIS, and your…

Jurisdiction-dependent accessDANA, OVO, GoPay, QRIS coveredData retention policyAccount eligibility termsCookie & privacy notice
06 togel Your Rights and Our Legal Commitments
LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

Legal queries — including data access requests, account closure appeals, and payment dispute escalations — are handled by our compliance team separately from general customer care. You can reach the compliance desk through live chat, email, or WhatsApp between 08:00 and 24:00 WIB every day. For account closure or data deletion requests, email is the required channel so we have a written record of your instruction.

Team online

Live Chat

Available 08:00–24:00 WIB daily for initial legal queries, account eligibility questions, and payment dispute reporting. A compliance agent picks up within two minutes during standard hours.

Email Compliance Desk

Send data access, data deletion, or formal account-closure requests to our compliance email. We acknowledge within 24 hours and resolve within 14 working days as required by our retention policy.

WhatsApp Support

WhatsApp is available for general legal clarifications and payment-mismatch follow-ups. Response within one hour during operating hours; attach your account ID and the transaction reference number.

POLICY ACCOUNTABILITY

How We Handle Data, Cookies and Account Security

From the moment you open an account, six distinct policy areas govern how your data is collected, stored, and used.

Data Collection Scope

We collect your name, email, phone number and payment account identifiers (DANA, OVO, GoPay or QRIS). No additional personal data is collected beyond what is required to operate and verify your account under our terms.

Cookie Policy

Our site uses session cookies for login continuity and analytics cookies to measure lobby navigation. You may decline analytics cookies via the cookie banner without losing access to your account or any game functionality.

Account Security Practices

Accounts are protected by password hashing and optional two-factor authentication via a one-time code sent to your registered phone number. Suspicious login attempts from unrecognised devices trigger an automatic hold pending your email confirmation.

Data Retention Schedule

Account records are held for five years from the date of last activity or account closure, whichever is later. After that period, personal identifiers are anonymised and financial records are archived in line with applicable regulation.

Who to Contact for Data Requests

All data subject requests — including access, correction, and deletion — go to our compliance email desk. We do not accept verbal data-change instructions; written requests only, with your account ID as reference.

How to Request Account Changes

To update your registered payment method — switching from OVO to QRIS, for example — log into your account settings and follow the wallet tab. Changes to name or email require document verification and are processed within three business days.

Frequently Asked Legal Questions

These are the legal questions we receive most often from account holders in Indonesia. Each answer reflects our current policy; where access depends on local law, we say so explicitly rather than making assumptions about your jurisdiction.

Access to our platform depends on local law. We recommend you verify whether online gaming activity is permitted in your specific location within Indonesia before opening or operating an account with us.

We collect your name, email address, phone number and the identifiers tied to your chosen payment method — DANA, OVO, GoPay or QRIS. No biometric or government-ID data is collected unless a withdrawal verification review requires it.

Personal account data is retained for five years from the date your account is closed or last active, whichever comes later. After that, identifiers are anonymised and only aggregate financial records remain for compliance archiving purposes.

Email our compliance desk with your account ID and the subject line 'Data Access Request'. We acknowledge within 24 hours and deliver a structured data export within 14 working days, at no cost to you.

You may submit a deletion request via email to our compliance desk. Deletion of identifying data is completed within 30 days, except for transaction records we are required to retain under applicable financial regulation for the full five-year period.

A name mismatch on a DANA, OVO, GoPay or QRIS withdrawal triggers a manual compliance review. This review can extend your withdrawal processing time by up to 48 hours; our team will contact you via registered email to resolve it.

We send a notification to your registered email address at least 14 days before any material change to our terms of use or privacy policy takes effect. Continued use of your account after that date constitutes acceptance of the updated terms.